If your order has not yet shipped it may be possible to change the shipping address.

Please contact our Citizen Customer Care Team at support@citizenwatch.co.uk with your order number to try and make the change.

If your order has already been shipped it is not possible to change the delivery address.

As we try to get orders out as quickly as possible, the cancellation window is very small.

Citizen is not able to cancel an order once it is placed. We do offer free and easy returns. If you are not satisfied with your purchase, please return the order within 28 days for a full refund.

Please contact our Citizen Customer Care Team at support@citizenwatch.co.uk if you need assistance.

On occasions, order and shipping confirmation emails can be delivered to your spam or junk folders or appear on the Promotions tab, for example in Gmail.

If you paid with Paypal, please make sure to check the email account associated with your PayPal account. If you have checked and still do not see any confirmation emails from us, send an email to support@citizenwatch.co.uk and we would be happy to confirm your order has been received, as well as resend your Order Confirmation email.

To ensure our emails reach you in the future, please add support@citizenwatch.co.uk to your Contacts or save the senders list.

Please allow up to 2 business days for your order to be processed, prior to shipping. Note that orders placed after 1pm on Friday will begin processing on Monday. Weekend orders will be processed the next business day.

Once your order has left our warehouse, you will receive a shipping confirmation email with a DPD tracking code so that you can track delivery progress.

Please add support@citizenwatch.co.uk to your Safe Senders or Contacts list to ensure emails about your order reach your Inbox.

It is not possible to change the payment after the order has been submitted.